Technology and Communication at PS 102
Please check your child's backpack, phone messages and your email daily for direct communication from your child's teacher, school administrators, the PTA and the DOE.
School Messenger: You will receive emails & phone messages weekly (usually on Friday evening) and at additional times as needed in your home language via our School Messenger System. You can opt in for text messages on your phone by typing Y or YES to short code 67587.
NYCSA - New York City Schools Account: This important account allows you to view your child's report card, state test results, biographical and attendance data, IEP and more! You can access this account at http://schoolsaccount.nyc
Please tell your child's teacher (or any staff member) if you need Translation and Interpretation services. We can access document translation, bilingual staff members and use the DOE's over the phone interpretation service so we can communicate more clearly with parents.
NYC Department of Education: The DOE also has important information and resources for you at schools.nyc.gov. You can access important DOE letters and notices in translation at schools.nyc.gov/messagesforfamilies.
If you are not getting emails or phone calls or need help accessing the NYCSA, please contact Ms. Sheri at email@example.com. Be sure to include your child's full name in the message. Thanks!
Student Account Letter
Dear Parent / Guardian of PS 102 STUDENT
Every New York City public school student has a DOE account. It is created automatically when you enroll in school. Your DOE account stays the same the entire time you are in a NYC school, and with it you can access all DOE technology platforms. Platforms include TeachHub, Google for Education, iLearnNYC, Microsoft Office, Zoom, and more. Effective immediately, PS 102 students will be transitioning from our @ps102.org accounts to the NYCStudents.net accounts.
To access this account you will use this e-mail address:
Samplestudent@nycstudents.net (use the email address provided in your letter)
Use the generic password Welcome1 when you sign in for the first time. We recommend you reset the password yourself, to something unique. This will give you more safety and security. Instructions on how to reset your own password are below. The best way to start using your DOE account is to sign into TeachHub at https://teachhub.schools.nyc/ From here, you can access all DOE applications with one click, and you only need to sign in once.
Resetting Student Passwords
How to Reset Your Child’s Password in NYCSA
You can reset your student password easily by following these instructions:
- Click on Settings.
- Click on Student Password.
- Select the child whose password you want to update.
- Enter a new password. Your password must:
- Contain between 8–32 characters.
- Contain at least one number (0–9).
- Contain at least one lowercase letter (a–z).
- Contain at least one uppercase letter (A–Z).
- Retype the new password.
- Click on Save.
- That’s it! Your password has been reset.
Michael K. Silverman
School Point of Contact for Technology
Device Requests & Returns
If you would like to request a device for a PS 102 student in your family to use this school year, please send an email to firstname.lastname@example.org with the following information:
Child's full name and date of birth
Parent's name, email, phone # and address
Do you have wifi available in your home? Yes/No
We have devices available and will get back to you in September.
All laptops and iPads loaned to students during 3/2020-6/2022 must be returned to the school if you discharge from the NYC Public School System.
If you are moving to another NYC Public School, you can bring any iPad with the asset tag beginning DOE-COV, DOE-R2, DOE-ACB with you as these iPads were issued by DOE central.
All laptops (asset tag beginning DOE-LN) and iPads (asset tag beginning DOE-AP) belong to PS 102 and must be returned to our building.
You may also wish to return a device that is not working well or is no longer needed.
Please bring the device and charger to the school and ask for Ms. Sheri or Mr. Silverman. We will give you a receipt when you return the device.
Need Technology Help?
Lost or Stolen Device?
Need help with an application?
The DOE can help!
The DOE's family-facing Remote Learning Technical Support ticket system is now available! Families (or someone on their behalf) can submit requests for technical support for a broad range of issues, including application support, lost, stolen, or broken devices, and delivery status, through the Technical Support for Families Page. Note that when families select a topic and issue in the ticket submission form, the form will automatically list common resolutions to technical support problems; if the suggested resolutions do not resolve the family’s issue, they can continue to submit a tech support ticket by completing the form.
You may also contact our technology teacher, Mr. Silverman, at email@example.com with any technology-related questions.
Our school office is not open for in-person visits at this time. You may call the main office at 718-748-7404 or contact Margaret Sheri, Parent Coordinator by email firstname.lastname@example.org with your questions and concerns.
For tech help (whether you are using a DOE, school issued or personal device) please see the link for DOE Tech support below, or contact Mr. Silverman at email@example.com.
Tech Tips for Families
This year, DOE is continuing to use Google Meets, Zoom, and Microsoft teams to host virtual meetings, events and classes. Many parents have asked about how to enable a virtual or blurred background on these platforms, so that their faces can be seen, but not their background environment. Below are instructions on how to create virtual backgrounds:
Have multiple Google accounts -- Work, school, personal? Find the solution below in just one minute
Avoid conflicts by creating a Google Chrome profile for each user. Click here for a video about how to manage multiple accounts. Click here for a video about how to switch accounts on a shared device.
Visit the Google Junior Training Series for other helpful videos.
Our School's Learning Resources
Click here to access the Family Log In Reference Guide - UPDATED 3/22/21
These pages contain an overview of the applications available to students at PS 102. Within this document, you’ll find descriptions and links to our online programs that are available for both home and school use.
You must be logged in with your child's PS 102 account to access this reference guide.